Freight, terms/conditions

We want to ensure you get what you want, when you want it.

We strive to make buying wine from us as easy as possible. Here's all you need to know. If you still have questions please call us - 0800 KEMPWINE

• Delivery Policy

• Provenance

• Guarantee (Refunds/Returns Policy)

• Privacy Policy

• Website Security

• How to Order

To see our full Terms and Conditions, please click here to view.

Should you have any further queries, you may find answers to these on our Frequently Asked Questions page or you are welcome to contact us for further assistance at any time.

Freight & delivery policy 
 

New Zealand Deliveries:

Typically your order will be dispatched same day, once payment is received. Your order should take 2-5 days to be couriered to you.
The entire time between your payment being received and your order being delivered should take no longer than 7 days.

Delivery costs for New Zealand are dependent upon where the wine is being delivered to.

• Auckland Metro:    $5.20 per case - up to 12 bottles
• North Island:          $7.50 per case - up to 12 bottles
• South Island:         $10.90 per case - up to 12 bottles 
• Rural Delivery:      $7.50 extra per case - up to 12 bottles
• Saturday delivery: $6.30 extra per case - up to 12 bottles
• For 3 cases or more freight is FREE

International Deliveries:

Delivery charges (in most instances, unless you are purchasing very large amounts of wine) will be billed to your credit card at the same time you purchase the wine. These charges will show on the "Shopping Cart" page before you proceed to checkout.

By reading through the information below, you will be fully aware of how much the shipping will cost.

Deliveries can only be made to a street address. The address given must be the delivery address where wine can be received during business hours. If wine is not received on the first delivery then subsequent delivery charges will apply.

Please do not hesitate to contact us should you have any queries.

 International door to door deliveries

Unless otherwise stated, this all inclusive service includes:

CUSTOMS CLEARANCE - on arrival at destination country.

ALL TAXES & DUTIES PAID - as part of delivery fee.

INSURANCE - in the unlikely event of mishap.

EXPRESS COURIER - to your door subsequent to customs clearance.

PEACE OF MIND - We use a freight company with many years experience of delivering personal wine consignments to international destinations.

MULTIPLE CASE ORDERS - you can order as many cases as
you like however we prefer to only only send 30 bottles per consignment per address. Purchase exceeding 30 bottles will be delivered within the next consolidated dispatch.

This service is currently available to the following destinations only:

• United Kingdom
• United States of America
• Australia
• Japan
• Hong Kong
• Singapore
• Europe (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Spain)

Other Countries

If you reside in a country other than those listed below,  we can still ship wine to you, door to door, via a secure service.  Please see the section below on 'Urgent Deliveries' which explains how we process orders for you.

Rates:

U.S.A	8 bottles	NZ$220.00
	12 bottles	NZ$275.00
	15 bottles	NZ$290.00
Surcharge applies to Alaska and Hawaii NZ$95.00 per case - regardless of size
By air, door to door. Allow Dec to Mar 3-4 weeks. Apr to Nov 3-6 weeks for delivery.

 

United Kingdom	8 bottles	NZ$120.00
	12 bottles	NZ$175.00
	15 bottles	NZ$190.00
Surcharge applies for Ireland, Highlands, Outer islands, Channel Islands. $95 per case - regardless of size
By sea, door to door. Allow Dec to Mar 6-10 weeks. Apr to Nov 6-14 weeks for delivery.

 

Australia	8 bottles	NZ$75.00*
	12 bottles	NZ$85.00*
	15 bottles	NZ$95.00*
Surcharge applies to Tasmania. $45 per case - regardless of size.*+ 29% of order value, WET tax now payable.
By air, door to door. Allow Dec to Mar 1-4 weeks. Apr to Nov 1-6 weeks for delivery.

 

Japan	8 bottles	NZ$200.00
	12 bottles	NZ$285.00
	15 bottles	NZ$300.00
By air, door to door. Allow 2-4 weeks for delivery

 

Hong Kong	8 bottles	NZ$160.00
	12 bottles	NZ$200.00
	15 bottles	NZ$220.00
By air, door to door. Allow 4-8 weeks for delivery.

 

Singapore	8 bottles	NZ$200.00*
	12 bottles	NZ$225.00*
	15 bottles	NZ$250.00*
By air, door to door. Allow 2 weeks for delivery. * Excise Duty and GST Payable to courier driver upon delivery

 

Europe (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Spain)	8 bottles	NZ$225.00
	12 bottles	NZ$275.00
	15 bottles	NZ$290.00
By sea, door to door. Allow Dec to Mar 7-10 weeks. Apr to Nov 6-14 weeks for delivery.

 

Urgent international deliveries - sent by fast courier.

We are able to ship wine to most countries by urgent courier.

Please contact us for a specific quote on shipping (freight) charges. Click here to enquire now.

Local Taxes on urgent deliveries:

Kemp Rare Wine Merchants is able to process orders for fast delivery world wide. When we send an order by urgent courier, any duties, tariffs or broker fees are not included in the order amount and will be collected by the shipper upon delivery. Any such fees are the responsibility of the customer.

Local taxes and duties do apply in some countries and will need to be paid locally. The cost of these taxes will not be included in the shipping quotation given when you enquire.

Your phone number will be provided to the customs agents concerned in your country of residence and you will be required to pay the additional local taxes prior to the completion of your delivery by the local freight agent in your country of residence. If you wish to enquire further regarding this aspect, please don't hesitate to contact us here.

What if my order does not arrive?

Kemp Rare Wine Merchants' orders are always dispatched using highly reputable freight companies with strict delivery policies and schedules. Unfortunately things do go missing even with logistics specialists.

If you have any trouble with your order and its delivery, please log on to the Kemp Rare Wine Merchants' website and send us an email with your order number and the wine and date listed. We will immediately investigate your enquiry. Please note that damaged or lost goods will be paid out via insurance cover on the wines shipped, should you so wish it. All claims for lost and damaged goods are made to the courier firm involved on behalf of the purchaser of the goods.

The same process should be followed for:

• The wrong wine being sent.
• Damaged wine.

It is Kemp Rare Wine Merchants' commitment to you to resolve, as best we can, any issues you have with the delivery of your wine and doing so to our mutual satisfaction.

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Provenance

One of the most important aspects in selling fine and rare wine is the storage and provenance, or history, of the wine for sale.

At Kemp Rare Wine Merchants we take this very seriously as we only sell the best wines from great vintages and producers, to get the best price for a wine it must be in the best condition.

We have a few simple rules ensure we only offer wines in the best condition:

1. All wines are stored in temperature and humidity controlled storage facilities.
2. We have a history for each and every wine in stock, we know where it was purchased, where it was stored and by whom.
3. All wines are physically inspected to ensure there are no scuff marks, scratches or low fill levels.

Our customers are confident in the assessment we make of the wines we offer and we do not offer wines in anything other than perfect condition.

Although we take a huge amount of care and effort to ensure wines are offered in superb condition, we cannot see if a wine is corked (faulty or tainted) from the appearance. In this regard we cannot offer refunds on our fine and rare wines.

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Our guarantee, returns & refund policy

1. All wines are stored in temperature and humidity controlled storage facilities.
2. We have a history for each and every wine in stock, we know where it was purchased, where it was stored and who by.
3. All wines are physically inspected to ensure there are no scuff marks, scratches or low fill levels.

Our customers are confident in the assessment we make of the wines we offer and we do not offer wines in anything other than perfect condition.

Although we take a huge amount of care and effort to ensure wines are offered in superb condition, we cannot see if a wine is corked (faulty or tainted) from the appearance. In this regard we cannot offer refunds on our fine and rare wines.

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Privacy policy

       
Kemp Rare Wine Merchants  is committed to protecting the privacy of its customers and acts in accordance with the New Zealand Privacy Act 1993.

Any details you supply to us will be safely stored in our database. We will not hold, sell, transfer, assign or rent your customer information to any third party other than our business partners, without your permission or unless required by law.

Your credit card details are used solely for the purpose of fulfilling your orders. Once your order is processed, your credit card details will be deleted from our system. Click here to read more about our website security.

We promise that your personal details will not be used for any other purpose.

Updating Personal Information

As required by the Privacy Act 1993 you may also check and correct the accuracy of your personal details at any time. Kemp Rare Wine Merchants provides you with ways in which you can alter your data, via changing your password, email address, and other details. Kemp Rare Wine Merchants will store any information disclosed by you, in order to ensure adherence with our Terms and Conditions.


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Website security

100% security online is paramount at Kemp Rare Wine Merchants and we understand just how important it is to you too. This is why we have made your security our primary concern.

All information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer).

SSL is the system used by all legitimate shopping sites world wide. It is almost impossible for an unauthorised party to seize the encrypted data.

You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information. SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the internet.

The authenticity of this site has been established by www.zeald.com and you are welcome to view our certificate information by double clicking on the padlock or unbroken key that appears at the bottom of your browser when you are on the secure part of our site.

Information at Kemp Rare Wine Merchants is protected by firewall technology, and we have organisational procedures in place to insure data integrity is maintained at all times.

Your bank can also provide you with additional information regarding the security of your credit cards.

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  How to order   

Process:

• As you make your purchase selections (by clicking on 'Add to Cart' next to a product) you will be taken to the Shopping Cart page.
• From there, use the "Continue Shopping" button to make more purchases.
• If you wish to remove an item from your shopping cart, merely click the small trash icon on the left to remove your selection.
• When you have completed you purchases select the correct "Delivery Method" option from the pull down menu in the Shopping Cart page.
• Finally, when ready, proceed to "Checkout" where you enter your payment and delivery details, select the payment option and complete the transaction.
• Credit Card payments may ask for an "Authorization Code". This is the last three numbers on the signing strip on the rear of the credit card. If your card does not have this code, then a blank response is correct.
• We take your email address so we can email an order confirmation to you.

Payment - important notes:

All our prices are GST (goods and services tax) inclusive, unless otherwise detailed.

On the checkout page you can pay by credit card, using our secure server, or you can complete your order by selecting to pay by direct credit to Kemp Rare Wine Merchants' bank account.

We only accept credit card payments for orders less than NZ$5000. All orders in excess of this sum will have to be direct credited to Kemp Rare Wine Mechants bank account.

When purchasing by direct credit, we will receive the order and hold it until Kemp Rare Wine Merchants have cleared funds in the bank account. Our bank details are provided for a Direct Credit transaction and you should use these carefully in your banks on-line banking service.
   
Kemp Rare Wine Merchants' Bank Account Number:

06 0193 0368994 00

Delivery - important notes:

It is very important the correct delivery method is selected as mistakes could incur significantly more freight charges than necessary.

All our courier deliveries have a "track & trace" ability.

We may need to contact you if the incorrect Delivery option is selected. If you don't think our delivery options are clear please tell us. We draw your attention to our Delivery Policy and Terms and Conditions.

Under New Zealand law, alcoholic beverages can only be sold to persons 18 years of age and over. Refer to our Terms and Conditions.
  
All wines are fully guaranteed against breakage or loss in transit. To make it possible for us to make valid claims on our couriers for courier damage you must contact us within 48 hours of receipt, or for loss within ten (10) days. While we understand you may not always be present when a delivery is made, if at all possible you should endorse the consignment note or ticket upon receipt. If "authority to leave" in your absence has been provided then you are responsible for any event after delivery has occurred.

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Click here now to explore our fabulous range of wines.

Should you require any further information, we welcome your enquiry, please contact us here.